If you are a Solicitor or Claims management company returning to this site to upload more cases,please provide company reference number, if you do not have a company reference number please continue with the form below.
SOLICITOR or COMPLAINTS MANAGEMENT COMPANY INFORMATION
If you are a Solicitor or Claims management company returning to this site to upload more cases, please use the same email address for all cases that you raise on the system. Your email address is your user name for when you log in, therefore you will be able to view all cases you have raised.
If you use an alternative email address this will create a new account and you will be unable to view all of your cases with one log in.
If you use the same company name and a different email address you will be automatically set up as a sub user of that company and you will only see your cases, the main user of the company will be able to view all cases associated with the company name.This will be used for ALL correspondence
Upload the letter of authority
Please upload the signed letter of authority between the complaints management company or solicitor and the passenger/ complainant, this is an agreement to say that the passenger/ complainant has given the complaints management company or solicitor permission to act on their behalf in regards to the complaint.
If there are multiple passengers in the same booking that are part of the case we will require all of the passengers to sign the letter of authority.
Please download a template letter of authority
[ here ]
The letter can be uploaded below or when you log into the portal.
Please tell us who you are complaining about:
Please read and sign this declaration:
I would like Alternative Dispute Resolution for Aviation ("AviationADR") to look into my complaint.
I understand and acknowledge that AviationADR will need to use my personal information (including sensitive or personal information) and that AviationADR may need to share some or all of this information with the airline with whom I have a complaint.
I understand and acknowledge that AviationADR may publish the Adjudicator's final decision.
I agree to provide true, accurate and full information about my complaint.
To sign the declaration tick here
Please fill out the form below to begin the process of your complaint, on completion of this form you will be sent a username and password to allow you to log into your secure portal to track the progress of your complaint.
Note: your name MUST be the same as the name given when you booked your flight
The following information should be the contact details of the complainant/passenger.
Have you complained direct to the airline in writing?
Note: Sorry you must first complain to the airline in writing before bringing your complaint to Consumer Dispute Resolution Ltd.
Has the airline provided their final response?
Note: You must give the airline at least 8 weeks to respond before bringing your complaint to us.
What date did you complain to the airline
Did they reject your complaint?
Note: Sorry but we can only deal with unresolved complaints.
Have you rejected the final response?
Please add the final response that you received from the airline here, it is imperative that you use the exact wording that the airline has provided to you.
Either cut and paste their response here:
or upload their letter here
Sorry, we cannot progress your complaint without having a copy of the airline's final response (which you can either cut and paste or upload)